Account Manager – Omaha, Nebraska

This is an on site position in Omaha, Nebraska. No relocation package is offered.

A multi-state gaming and retail management organization is seeking an Account Manager to support and grow our retail gaming operations in the Omaha, Nebraska region. We provide retailers with technology-driven gaming solutions, operational consulting, and player engagement tools designed to improve revenue performance and maximize underutilized retail space.

This role requires frequent travel throughout Nebraska, and a company vehicle is provided.

Position Summary

The Account Manager is responsible for meeting sales goals, managing a portfolio of existing accounts, and identifying new business opportunities. This role builds strong relationships with retail partners, ensures successful delivery of solutions, and collaborates with internal teams to enhance the customer experience.

Key Responsibilities

• Manage and grow an assigned territory, including a pre-established customer base
• Maintain regular communication with accounts and cultivate executive-level relationships
• Understand customer needs and recommend tailored solutions
• Identify market trends and develop competitive strategies
• Serve as the main point of escalation for customer issues
• Train customers on equipment and ensure successful solution implementation
• Prepare account status reports and communicate progress to stakeholders
• Collaborate with internal teams to develop account plans and support customer retention

Qualifications

• Bachelor’s degree in Business, Sales, or related field
• 3+ years of experience in technology, gaming, or retail sales
• 2+ years of outside sales experience
• Strong communication skills and ability to influence cross-functional teams
• Experience working with software development teams (in-house or offshore)
• Familiarity with cloud hosting projects and mobile app development
• Proficiency in Microsoft Office Suite and Microsoft Teams

Preferred

• Proficiency in additional languages (e.g., Hindi, Spanish, Korean)