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Lorimer Ventures
Lorimer Ventures

Founding Operations

Marble Health

Marble Health

United States · Remote
Posted on Wednesday, May 29, 2024

Founding Operations

Job Posted
April 22, 2024 1:15 PM
US Remote

About the role

Marble is extremely operationally complex. Our goal is to take a product / scale first approach to all problems in the business; however, the realities of early stage mean that we are constrained on the product we can build and just as importantly, we need sharp, product-minded operators to help us figure out the right products to build.
Operations at Marble are critical to enabling our scale and driving our long-term success and business model viability. The surface area for operations is significant given (1) the need for coordination and communication across referring counselors, students, guardians, and therapists, (2) the clinical complexities of running groups, onboarding and training therapists to deliver effective care, and (3) the payor complexities associated with accepting all public and private insurances, credentialing, and billing a vast group of payors.
This role is for a founding member of the operations team, reporting to our Cofounder. The potential surface area of this role is vast, representing the vast operational complexity of our business. This role will work in concert with the early Marble Health team to address the most pressing operational issues to enable scale.
Potential areas of responsibility include: stakeholder success (school counselors, students, parents, therapist), clinical operations (group operations, group curriculum, therapist training), payor operations (contracting, credentialing), and billing operations (revenue cycle management).

Ideal traits

Thrives in ambiguity. If you’re energized by imposing structure in an uncertain, dynamic environment and making sound decisions with imperfect information, this role is for you.
Low status, high grit. Going from 0 to 1 isn’t glamorous. You’re ready to roll up your sleeves and do the hard work required get the job done. You are excited about building scalable product and process for tomorrow and you’re not afraid to pick up the phone today to call counselors, therapists, patients and families.
Relationship obsessed. You care deeply about the people we’re building for and the team we’re building together.
Growth mindset. You’re excited about this job as an opportunity to learn. You seek out feedback as the best way to continue to grow.
Ownership orientation. As a part of the founding team, we expect you to help shape the direction of the company. That means being vocal when something seems broken and bringing solutions to the table to address the issues you identify.

Ideal qualifications

5+ years experience working at a high-growth startup in an operations or business operations role
Bonus points for previous experience working in health care operations, especially experience with billing / RCM or credentialing
History of success and rapid advancement

How to Apply

If you think this role might be a fit we’d love to hear from you! Email us at careers@marblehealth.com.